Shipping Policy

Last updated: October 7, 2026

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

During peak seasons, promotional events, or periods of high order volume, processing may take longer than usual. If there is a significant delay, we will make reasonable efforts to notify you.

2. Shipping Destinations

We aim to ship to customers in the countries and regions available at checkout. Shipping availability may vary depending on the product, destination, and local delivery conditions.

If your destination is not available at checkout, please contact us before placing your order.

3. Estimated Delivery Times

Estimated delivery times begin after an order has been processed and dispatched.

• United States: 7–15 business days

• Canada: 8–18 business days

• United Kingdom: 7–15 business days

• Europe: 7–18 business days

• Australia and New Zealand: 8–18 business days

• Other international destinations: 10–25 business days

These are estimates only, not guaranteed delivery dates. Actual delivery times may vary due to customs clearance, local postal services, weather, carrier delays, or other circumstances beyond our control.

4. Shipping Costs

Available shipping methods and shipping charges will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the conditions stated in the relevant promotion or on our website.

5. Order Tracking

When tracking information is available, we will send a shipping confirmation email containing your tracking number and, where available, a tracking link.

Please allow a few business days after dispatch for tracking information to become available or update.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless explicitly stated otherwise at checkout or in a product listing, these charges are the customer's responsibility. Customs processing may also extend delivery times.

7. Split Shipments

If an order contains multiple products, items may be shipped separately from different fulfillment locations. In such cases, you may receive multiple shipping confirmation emails and tracking numbers.

You will not be charged additional shipping fees for split shipments unless this is clearly disclosed and agreed to at checkout.

8. Delayed, Lost, or Missing Packages

If your package has not arrived within the estimated delivery window, please contact us with your order number so we can help investigate.

Tracking information may occasionally show limited updates while a package is in transit. We will make reasonable efforts to work with the relevant shipping carrier or fulfillment provider to resolve delivery issues.

9. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Additional costs resulting from an incorrect address or failed delivery may apply where permitted by law.

10. Contact Us

If you have any questions about shipping or your order, please contact us through the contact information provided on our website. Please include your order number so we can assist you more efficiently.